At seeed.digital, we stand behind the quality of our SaaS applications, browser extensions, mobile apps, and web services. We want you to be completely satisfied with your purchase. This Refund Policy outlines our commitment to ensuring your peace of mind when using our Services.
Eligibility Period: All new subscriptions to seeed.digital Services are covered by a 30-day money-back guarantee from the date of purchase. If you are not satisfied with our Service for any reason, you may request a full refund within this period.
First-Time Purchases: This guarantee applies to your first purchase of each Service. Subsequent renewals or purchases of the same Service may not be eligible for a full refund but may qualify for a prorated refund as outlined below.
You are eligible for a full refund if you meet all of the following criteria:
Subscription Renewals: For subscription renewals, we offer prorated refunds based on the unused portion of your subscription period if you request a refund within 14 days of the renewal date.
Calculation: Prorated refunds are calculated based on the number of days remaining in your billing cycle at the time your refund is approved, minus any usage fees or transaction costs incurred.
Partial Service Issues: If you experienced issues that affected only part of your subscription period, we may offer a partial refund proportional to the affected time period or features.
The following are not eligible for refunds under any circumstances:
To request a refund, please follow these steps:
Note: We may request additional information to process your refund, such as screenshots of issues experienced or details about your use case. This helps us improve our Services and ensure legitimate refund requests.
Review Timeline: All refund requests are reviewed within 5 business days of receipt. We will contact you via email if we need additional information to process your request.
Approval Criteria: Our team will evaluate your request based on the eligibility criteria outlined in this policy, your account history, and any documented technical issues or service problems.
Decision Notification: You will receive an email notification with the decision on your refund request. If approved, we will provide details on the refund amount and expected processing time. If denied, we will explain the reason and offer alternative solutions when possible.
Once your refund request is approved:
Alternative Refund Methods: If your original payment method is no longer valid or available, we may offer alternative refund methods such as account credit or bank transfer. Additional verification may be required for alternative refund methods.
Cancellation Rights: You may cancel your subscription at any time through your account settings or by contacting us at seeeddigital@gmail.com. Upon cancellation:
Cancellation Before Renewal: To avoid being charged for the next billing period, you must cancel at least 24 hours before your renewal date. If you cancel after being charged for a renewal, you may request a prorated refund within 14 days as outlined in Section 4.
Credit Option: In some cases, we may offer service credits as an alternative to monetary refunds. Service credits can be used toward:
Credit Terms: Service credits are typically issued at a higher value than the refund amount (e.g., 120% of the refund value) and do not expire. You may choose between a monetary refund or service credit when both options are available.
Extended Service Outages: If our Service experiences significant downtime or outages beyond our service level commitments, we will automatically issue prorated credits or refunds to affected users without requiring a formal refund request.
Force Majeure: In cases of extraordinary circumstances beyond our control (natural disasters, pandemics, etc.), we will work with customers on a case-by-case basis to provide fair and reasonable solutions, which may include refunds, credits, or extended service periods.
Discretionary Refunds: We reserve the right to issue refunds outside the normal policy guidelines on a case-by-case basis at our sole discretion, considering customer loyalty, special circumstances, or unique situations.
Fair Use: This refund policy is designed to protect legitimate customers. We reserve the right to deny refund requests if we detect patterns of abuse, including:
Account Restrictions: Accounts found to be abusing the refund policy may be restricted from making future purchases or may have their access to Services terminated in accordance with our Terms of Service.
Contact Us First: If you are considering filing a chargeback or payment dispute, we strongly encourage you to contact us first at seeeddigital@gmail.com. Most issues can be resolved quickly through our refund process without the need for a chargeback.
Chargeback Consequences: Filing a chargeback without first attempting to resolve the issue through our customer support may result in:
Disputing Chargebacks: We reserve the right to dispute illegitimate chargebacks and provide evidence to payment processors and financial institutions.
We reserve the right to modify this Refund Policy at any time to reflect changes in our business practices, legal requirements, or service offerings. Any changes will be effective immediately upon posting to this page. We will notify you of significant changes via email or through a notice on our website. Your continued use of our Services after changes to this policy constitutes acceptance of the modified Refund Policy. Refund requests for purchases made before policy changes will be evaluated under the policy in effect at the time of purchase.
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
Email: seeeddigital@gmail.com
Subject Line: Include "Refund Policy Question" or "Refund Request"
Response Time: We typically respond to all inquiries within 1-2 business days.
By purchasing and using seeed.digital Services, you acknowledge that you have read, understood, and agree to this Refund Policy.